Why can't I see Home Center glass options on your website?
To locate home center glass designs please refer to the respective retailer’s website.
Can my glass insert be replaced? Where can I purchase inserts?
If your door has screws and/or screw plugs on the interior side of that window frame, it can be replaced. You can purchase glass inserts at the original dealer you purchased your door from. If you are not sure of the dealer, you can go to any Masonite independent dealer in order to purchase a glass unit from our exterior door catalog. However, if you have a decorative glass insert purchased from a home center, you will have to go to the respective home center and have them special order a new glass unit.
Can I trim my exterior fiberglass/steel door?
No, any trimming or modifying of exterior doors will void the warranty.
Does my exterior door have to be finished?
Yes, all entry doors are required to be finished within 45 days or your warranty will be void. All 6 sides must be sealed according to Masonite’s finishing instructions.
How do I finish and maintain the finish on my exterior doors?
A complete set of instructions on how to finish and maintain your Masonite exterior doors can be found on our Installation and Care page. Please make sure to choose the appropriate instructions for the specific door that you have purchased.
I want to replace my existing entry door. What measurements do I need to take to ensure that I order a door that will fit my opening?
There are two ways to replace your entry door. You can replace just the door panel, or slab, or the entire prehung (including door frame) unit. For the slab only, measure the height and width on the door you are replacing – do not measure sweep (weather seal) on the bottom of the door. If you wish to have the door prepped for hinges, lockset and deadbolt you will need to supply your retailer with the following information:
- Distance from the top of the door to the top of the first hinge,
- Distance from the top of the door to the top of the second hinge,
- Distance from the top of the door to the top of the third hinge,
- Distance from the top of the door to the top of the fourth hinge (for 96” doors),
- The size of hinge you are using (width and height with hinge open),
- Distance from the top of the door to the center of the deadbolt,
- Distance from the top of the door to the center of the lockset,
- Distance from the edge of the door to the center of the deadbolt and from the edge of the door to the center of the lockset. They should be the same.
For the entire prehung unit, measure the height and width of your entire door opening, stud to stud, floor to header – called the rough opening. To measure accurately, you might have to remove some interior casing (moulding) to see the backside of the door frame. Typically, no more than a one inch of extra space is desired between the actual (outside to outside) door unit dimension and the rough opening, length and width. Shimming, blocking or additional framing may be required in the opening to accommodate the new door unit. Please consult your Masonite Dealer for additional help.
Can I use a storm door in front of my entry door?
Storm doors that are vented can be used on Masonite fiberglass and steel entry doors, but should NOT be used in conjunction with doors painted or stained with dark colors or in areas of high heat or intense sun exposure. A vented storm door allows the trapped heat to escape, prolonging the life and performance of your door. Improper storm door applications can void the warranty on your entry door. Storm doors may not be used on Masonite wood doors and will void the warranty.
What are the steps to adjust an adjustable threshold?
If installed, remove the plastic screw caps on the threshold riser that are located directly under the sweep when the door is closed. There are screws located underneath. Turn screws clockwise to lower the threshold riser (when the sweep is dragging too much when the door opens). Turn screws counter-clockwise to raise the threshold riser (when the sweep is not making good contact/seal with the threshold). Adjusting the threshold riser too high can cause damage to the sweep. Please contact your Masonite Dealer for further assistance.
How can I get replacement parts for my Masonite entry door such as weather-stripping, sweeps or glass?
Please contact your Masonite Dealer or servicing Home Center. They should carry or be able to obtain these replacement parts for you. If they are unable to assist, please call the Masonite Helpline at 1-800-663-3667.
Does Masonite have any doors that meet the Florida Building Code for wind load? Where can I get the required information?
Masonite offers many door products for coastal applications. For complete information, please see our Coastal Series Door brochure. Supporting technical data can be found on our Coastal Information page. You can also call a Masonite Dealer or servicing Home Store for further information.
Are any Masonite entry doors impact-rated?
Masonite manufactures a number of impact-rated entry doors. For complete information, please see our Coastal Series Door brochure. Supporting technical data can be found on our Coastal Information page. You can also call a Masonite Dealer or servicing Home Store for further information.
Does Masonite offer prefinished fiberglass doors?
Masonite offers prefinished (paint and stain) fiberglass doors through retail home centers in certain markets. In addition, many of our distributors and dealers may offer this service for you. Please use our Dealer Locator to find a Masonite Dealer or Home Center closest to you.
Do Masonite entry doors meet Energy Star® qualifications?
Yes, when Masonite's fiberglass and steel entry doors are assembled into entry units by an approved Energy Star partner, the assembled unit can be considered Energy Star compliant. Please note, tax credit eligibility is based on the county in which you reside. Please see Energy Efficiency page for further details.
Can I paint the plastic lite frame on my steel or fiberglass entry door?
Yes for steel and more recently manufactured fiberglass doors.
Where can I see the available glass options for my entry door?
Not all glass options are available for all entry doors. Available glass options are: decorative, miniblinds, standard.
What is tempered glass?
Tempered glass is a heat-treated safety glass so that when it breaks, it breaks into very small pieces as opposed to large shards.
What is insulated glass?
Insulated glass is two or more panes of glass separated by an air space that creates an Insulated Glass Unit (IGU).
What is Low-E glass?
Low-E glass has a special coating that blocks some heat transfer for better energy performance.
What is laminated glass?
Laminated glass is a type of safety glass that is intended to hold together when shattered. Laminated glass is two pieces of glass bonded together with impact-resistant interlayer.
What is glass U-Factor?
Glass U-Factor is the measure of heat loss through the door system. The lower the U-Factor, the better the insulator.
What is SHGC solar heat gain coefficient?
The SHGC solar heat gain coefficient is the fraction of solar heat admitted through the door glass unit.
Will your door require a fire label?
It is based on the county in which you reside and the use for the building, check with your local jurisdiction.
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